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What personal information we collect, why it is used, when it may be shared, how long it is retained, and your available choices.
1. Information We Collect
- Name, email, phone number, and delivery address
- Account, order, payment-status, shipping, return, and refund information
- Device, browser, IP address, cookie, and website-usage information
- Support messages, reviews, and survey responses
Complete payment-card details are processed by payment providers and are not stored by us in complete form.
2. How We Use Information
- Process payments, orders, delivery, returns, and refunds
- Provide support and service notices
- Maintain security and prevent fraud
- Improve products and website performance
- Meet legal, tax, and accounting duties
3. Legal Bases
Depending on location, processing may be necessary to perform a contract, comply with law, protect legitimate interests, maintain security, or act with consent where required.
4. Cookies
We and service providers may use essential, preference, analytics, and advertising technologies. Browser or website controls may be used to manage cookies; disabling essential technologies can affect functions.
5. Sharing Information
Necessary information may be shared with hosting and commerce platforms, payment processors, fulfillment providers, carriers, support providers, analytics and security vendors, advisers, and authorities where legally required. We do not sell personal information for money.
6. International Processing
Providers may process information outside your country. Where required, appropriate contractual or legal safeguards are used for international transfers.
7. Retention and Security
Information is retained only as reasonably necessary for transactions, support, fraud prevention, legal obligations, disputes, and enforcement. Reasonable administrative, technical, and organizational safeguards are used, but no online system guarantees absolute security.
8. Your Privacy Rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability, or objection, and withdraw consent where processing depends on consent. Identity verification may be required.
9. Marketing and Children
You may unsubscribe from marketing while still receiving necessary order communications. The website is not directed to children under 13, and we do not knowingly collect their information.
10. Requests and Updates
Email service@loauyd.com with “Privacy Request” in the subject. We may update this policy for legal, technical, or operational changes.